Refund Policy

The Customer agrees to the Refund Policy as described below. All refund requests are reviewed on a case-by-case basis and are not guaranteed.

Refunds are provided at the sole discretion of Media Booster Club and only after resolution or refill attempts have been made. Customers must first contact support for help before requesting any refund.

If a refund is granted, it may take up to 5–7 business days to process.

Refunds Due to Order Not Received

Eligibility conditions include:

• > The social account was public.
• > The correct username was entered.
• > The username was not changed before order completion.
• > The account or post still exists and hasn’t been deleted.
• > The post/account complies with Instagram’s rules.
• 72 hours have passed since placing the order.
• > Support was contacted, and at least 72 hours have passed after an unsuccessful resolution or refill.

Refunds Due to Drop, Incomplete, or Slow Orders

These are reviewed case-by-case. Drops within 30 days are eligible for refills per the original package terms. Refunds are not guaranteed.

Refunds Due to Service Quality

Quality-based refunds (e.g., irrelevant or unsatisfactory service) are considered case-by-case. No guarantees are offered for refunds on these grounds.

Refunds Due to Unexpected Service

If the customer claims the service is not as expected, the refund may be issued at the company’s discretion. This is not guaranteed.

Refunds Due to Untimely Cancellation

In cases where a billing agreement is cancelled too late, refunds are discretionary. Services for the remainder of the period are generally provided instead.

Refunds Due to Double or Incorrect Charge

If a customer is double-charged or billed incorrectly, we will refund the excess. This does not apply if both charges resulted in service delivery.

If you believe you are eligible for a refund, please contact our support team with full details. Refunds are typically offered only in extreme cases and may take up to 5–7 days depending on your payment method.